Frequently asked questions
What is the return policy?
Full details can be found in our Returns & Refunds Policy. Find in footer under Terms and Policies. Please note any custome designed and made on order pieces can not be returned.
What materials do you use?
We work with high-quality silver, gold, lab-grown diamonds, and carefully selected gemstones. Each piece is crafted for longevity, beauty, and lasting value.
Are lab-grown diamonds real diamonds?
Yes. Lab-grown diamonds are chemically, physically, and optically identical to mined diamonds. They offer the same brilliance, durability, and quality, with a modern, ethical approach to sourcing. The only difference is that mined diamonds are made naturally.
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
Where is Kmari & Co. based?
We are a UK-based brand operating online, bringing generational craftsmanship into the modern digital world.
We are based in Hampshire UK and happy to arrange online calls and in-person meetings to help custom design your perfect piece .
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location and item .
Items typically take up to 5 working days to process. However, diamond items and custom designs can take up to 5–6 weeks. In some cases, standard items may also take up to 5 working days to complete.
